Refund policy

At Loxley Mode, we strive to provide you with high quality products and excellent service. If you are not completely satisfied with your purchase, please follow the steps below to return the product:

Return Period

 Products can be returned within 30 days from the date of receipt.

Return Policy

 Products must be in the same condition that you received them, unused and in their original packaging.

Return Process

 Contact us at support@loxleymode.com to initiate the return. We will provide you with the Further Instructions.

Return Address

29-31 John's Mews, London, WC1N 2NS, UK

Return costs

The customer is responsible for return costs unless the products are defective or incorrect.

What should I do if I receive a defective product?

Don't worry, if you receive a defective product we will replace it for free, but you must notify us and return your product to us within 30 days.

Exchange

We do not accpets Exchanges.

Restocking fees

We do not charge any restocking fees

Refunds Process

After your return is received and inspected, we will notify you via email if your refund was approved or rejected. Approved refunds will be processed and automatically applied to your credit card or original method of payment within 7 business days.

Contact Information: